Privacy PolicyPrivacy Policy

This Privacy Policy explains how DocVerse (“we”, “us”) collects, uses and protects personal information when you use docversein.com (the “Site”). We follow applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under it.

1. Information we collect

• Information you provide: when you submit an appointment request or contact form we collect your name, phone number, email address (optional), preferred date and any message you enter.
• Automatically collected information: basic technical data such as IP address, browser type, device information, pages viewed and referring pages, collected through server logs and cookies.
• Doctor listing information: professional details of doctors (name, specialty, clinic address, clinic phone and public social media links) obtained from the doctors or from publicly available sources.

2. How we use information

• To pass your appointment request or enquiry to the relevant clinic and to respond to you.
• To operate, maintain, secure and improve the Site.
• To measure the performance of our website and advertising (for example, Google Ads conversion measurement), where you have consented to such cookies where required.
• To comply with legal obligations.

Please do not submit sensitive health information through our forms. Share only what is needed to arrange a visit.

3. Sharing

We share appointment request details only with the clinic or doctor you selected. We may use trusted service providers (such as web hosting, email delivery and analytics) who process data on our behalf under appropriate confidentiality obligations. We do not sell your personal information. We may disclose information if required by law.

4. Cookies and advertising

We use cookies as described in our Cookie Policy. If we use Google Ads or Google Analytics, Google may use cookies to measure ad performance and show relevant ads. You can manage ad personalisation at Google Ad Settings and learn more at How Google uses information from sites that use its services.

5. Retention

We keep form submissions only as long as needed to handle your request and for reasonable record-keeping, and then delete them.

6. Your rights

You may request access to, correction of, or deletion of your personal data, or withdraw consent, by emailing docversein@gmail.com. Doctors may request correction or removal of their listing at any time.

7. Security

We use reasonable technical and organisational measures to protect information. No method of transmission over the internet is completely secure.

8. Children

The Site is not directed at children under 18. A parent or guardian should submit requests on behalf of a child.

9. Changes

We may update this policy from time to time. The “last updated” date at the top shows when it was last changed.

10. Contact / Grievance Officer

DocVerse, Mumbai, Maharashtra, India. Email: docversein@gmail.com.